Support

How can we help?

[email protected] · usually within 2 business days

Settings › Help & feedback — device info is attached automatically

[email protected] · venues & sponsorships

Frequently asked

Quick answers

Include your phone model, RiVo version (Settings › About) and what you were doing — it helps us solve it faster.

How do I delete my account?

Settings › Account & security › Delete account. Your data is permanently deleted within 30 days.

My helmet won't connect

First pair it from your phone's Bluetooth settings; RiVo routes audio to the helmet automatically.

The voice assistant doesn't hear me

Check the microphone and continuous-listening permissions in Settings › Permissions.

I want to download my data

Settings › Account & security › Download my data.

RiVo Screen won't pair

On the unit: Menu › Settings › Phone, then enter the 6-digit code shown there into Add device in the app.

The voice assistant doesn't work

Check Settings › AI data sharing. Without that permission the assistant stays off; the rest of the app works normally.